FREQUENLY ASKED QUESTIONs
Find quick answers to the most common questions about our neon signs, orders, shipping, and more.
Quick Help Topics
Orders & Payments
Learn about ordering and payments
Shipping & Delivery
Shipping times and delivery info
Custom Neon Signs
Design your own custom neon
Returns & Warranty
Return policy and product warranty
Product & Care
How to install and care for neon signs
All Products sign orders will generally ship within 5 to 7 business days. If for some reason your order cannot be shipped within the normal time frame, please contact us check for order status shipping.
For INDOOR sign – you’ll be receiving complete neon sign, plug and play:
Neon sign with backing (depends on request)
Power supply with 6ft cable
Neon StandOff or Chain (depends on request)
For OUTDOOR sign – neon sign in aluminum box with no sponge plug power supply. For additional outdoor power supply, additional $85 fee. “
We normally make indoor signs. But for an OUTDOOR sign, there will be an additional charge for making the sign inside an aluminum box to protect it from the weather. It comes without a plug, ready to be hardwired into your electric.
If this happens, the voltage supply to the light should be inspected for any loose connections.
Our signs are powered by 12 volts. So, the included power supply can be plugged directly into a standard electrical outlet. No hardwiring is required.
Yes, we can upgrade the power supply with a dimmer feature for an additional $85.
Price of the custom sign will depend on the size, and the amount of tube needs to be used for the design.
Our signs are manufactured and manually bend in our shop at California near LA.
Yes, we can make up to 120″. And yes for installation, if you are near LA.
Yes, we offer 1 year warranty – including free repair, if sign is faulty or the power supply.
Yes, if you are near LA.
We do not accept cancellation, all orders are final.
Yes, rush order fee starts from $150 depending on how many days left to make the neon sign.
For custom sign with standard size: Yes, we can ship to Hawaii, Alaska, and Canada for an additional fee. Additional taxes and fees may also apply upon delivery in Canada.
Oversized sign: NO
Red & Blue are the most popular and brightest colors.
Neon signs are extremely efficient. The reason they look so bright is because all of the output is focused within a small wavelength band of light. The average neon sign only consumes about .8 amps ( 8 tenths of an amp). This equates to about 96 watts (about equal to a single light bulb). Average cost to operate your neon sign is only about 20 cents per day (if you operate it 24 hours per day).
As a general rule of thumb, your letters will be legible up to 38 feet away for each inch of letter height. Hence, 6 inch lettering would be readable up to 200 feet away. Red neon letters are most readable, and account for its popularity in open signs. Purples and yellows are least readable and are usually recommended for borders. Black backings will also increase the visibility of your sign.
| Letter Height | Max. ReadableDistance |
| 4″ | 152 ft |
| 5″ | 190 ft |
| 6″ | 228 ft |
| 8″ | 304 ft |
| 10″ | 380 ft |
| 12″ | 456 ft |
Stock signs: between 24×10″” and 37×24″”
Custom sign (For Shipping within US):
Standard sizes: 24×10″” 32×13″” 24×24″” square 30×17″” oval 26×26″”circle 31×24″” and 37×20″”
We can make custom size up to 5ft wide (Ship via freight to a commercial address)
Custom sign (For Pick up): Can custom made up to 120″”
“Stock Clearance Signs:
1-2 business days to prepare and pack
3-5 business days shipping within US
Custom/Business Signs:
7-10 business days making and bending the sign
3-5 business days shipping within US(Standard size)
Additional 2-3 business days for bigger size
Outdoor Signs:
3 business days added to each lead time
(Lead times may vary during the holidays)”
All Products signs ship directly from the manufacturer’s warehouse located in California.
Yes, we provide hanging hardware stainless chain.
Yes, it comes with a pull up chain to turn sign on/off.
Electronic neon transformers output a very high frequency. A high-pitched tone could be audible to some, but most likely not to others. This is completely normal.
We can bend neon glass tube for at least 3″ tall. We have standard sizes you can choose from. Provide the size of the wall where you want to hang/mount your sign, and we’ll advise what’s the best size for you.
You don’t have to leave it on for 24/7, but you can leave it on without affecting the longevity of the sign.
Yes, the power supply will have a controller to turn on/off the flashing of your sign. You can check this for reference: https://www.jantecneon.com/mm5/graphics/flashoption-header1.gif
“Standard size will take 3-5 business days within US. Ship via freight will take 5-7 business days.
If you are within CA – it will take 1-2 business days”
We guarantee no breakage, and we pay UPS/freight insurance so that sign will not get broken upon shipping.
Yes, either is totally fine.
Yes, we offer discount specially for bulk orders.
We pay insurance to ensure your sign will arrive in the best condition. But if there are unexpected circumstances that the sign is broken – we will have the courier pick up the sign, reship to the factory, repair, and ship back to you for FREE.
We will provide you your tracking number via email once your sign is shipped. Or you may contact us for follow ups.
Yes, we can make a stand alone neon with bend at the bottom of the backing.
We can make conventional neon, LED Flex, LED bulbs, Gas LED and Edge lit LED.
Standard backing is black plastic with top and bottom protective bend – can be updraded to clear and white.
Some of the neon sign may last for a decade some may fail earlier. But some may need maintenance like replacing power supply – there are few things that may affect power supply – heat, electric surges/consistency of electrical supply.
For now, we can only ship within US.
For now, we accept credit/debit card and PayPal.
We always provide the breakdown of the sign cost and shipping cost.
Regular colors: Green, Veep Green, Blue, Neo Blue, Rich Blue, Aqua, Yellow, Purple, White, Hot pink, Orange, Red
Classic colors (More expensive option): Neo Ruby, Ruby Red, Citrus Orange, Novial Gold, Emerald Green, Cobalt Blue, Coral Pink, Pink White
About 3-5 years depending on how you take good care of your sign, some signs may last a decade. You just need to replace transformer.
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Standard sizes: Packed in carton box
Big size: Packed in a pallet
See link on how we pack carefully: www.neonsign.com