Custom Description
LED Flex signs for Gifts are also available at NeonSign. Take your time to browse our gallery for our pre-made designs. The prices and measurements are indicated below the product’s sample images. We have various designs, so take your time and peruse! However, if none of our designs appeal to you, or you want to change the font or icon, please let us know. Such a request falls under the custom order category, which NeonSign accepts.
For more information on the commission, please contact us through the information on the page. NeonSign’s Customer Support is on standby and will respond within 24 hours. Please note that we only cater to e-mails sent on weekdays.
Warranty
100% No Breakage Guaranteed.
YOUR NEON SIGN WILL ARRIVE TO YOU IN EXCELLENT CONDITION
WE HAVE LESS THAN A 1% BREAKAGE RATE
Warranty Policy upon initial arrival of product: All orders are guaranteed to arrive without breakage. If upon delivery the sign does not light, please contact our Customer Service Department (sales@neonsignstudio.shop) within 24 hours.
Pictures may be required in certain instances in order to determine the extent of damage and the action that will be taken by NeonSign.com.
You are agreeing that should your sign need repair during the warranty period that NeonSign.com will provide the required units that need to be replaced. You will be the responsible party for making the necessary repairs.
Due to the nature of the product, there are no returns or exchanges on Neon products.
More warranty information can be found at https://neonsignstudio.shop/delivery-information and https://neonsignstudio.shop/returns-policy.
How we Pack
All signs are packed so that they should arrive to you in perfect condition. Each sign is packed in an inner box and the neon is surrounded by foam. The inner box is then placed in an outer box with more foam to cushion any motion during shipping. If you see that any of the boxes have been damaged please let us know immediately.
